If you're having trouble signing in to your Office 365 email account, you've come to the right place. Review the table below to help find the best solution for your situation.
| If | Do this |
|---|---|
| You're unable to sign in using your credentials | Confirm you are accessing your email from the correct URL: Sign in to my account |
| You're the administrator of an Office 365 account and you or one of your users have lost or forgotten the email password | Do one of the following: |
| You're not the administrator of the Office 365 account and you've lost or forgotten your email password | Send a password reset email to myself |
| You see the error: You can't change your password here | Reset my password in the correct place |
| You can successfully sign in online, but are having trouble with Outlook | Outlook (PC): Clear the Windows Credential Manager |