Test Outlook for connectivity issues

If you're having problems opening Outlook, and are using your ITEGY-Distinctive Technology Services Office 365 account, you might have a connection issue.

Microsoft has a test that confirms the connection between your Office 365 account, Autodiscover, and the setup process. If this test passes, the issue is most likely an issue with your connection or device. If the test fails, it could indicate a problem on our end.

1. Go to Microsoft Connectivity Test.
2. In the Exchange Server section, select Outlook Connectivity
3. Click Next.
4. Complete the following on-screen fields:

   Email address	Enter your Office 365 email address.
   Domain\User Name (or UPN)
   Password	Enter your Office 365 password.
   Confirm password

5. Select Outlook Autodiscover.
6. Select that you understand and agree to the user agreement.
7. In the Verification field, enter the displayed captcha, and then click Verify.
8. Click Perform Test.

Possible test responses

Common test responses include:

• Success: Connectivity Test Successful
• Success: Connectivity Test Successful with Warnings
• Failure: Connectivity Test Failed

Common issues that cause test failures include:

• Firewalls or security software interfering with the test connection.
• Incorrect passwords (Help me change my password).
• Not having an "autodiscover" CNAME (More about CNAME records).

After resolving these potential issues, try the test again.

More info

• Help, I'm still having connectivity issues
• Help, my domain is already in use
• Help, how do I verify that I own my domain?