Please remember, it can sometimes take up to 48 hours for DNS record changes to take effect. Be sure you've waited the appropriate amount of time, before worrying.
| If | Then |
|---|---|
| You see the error message: We can't create [email address] until you verify that you own this domain | Click Help me fix this to get your TXT record to verify your domain ownership. |
| You see the error message: Check your MX records and try again | You may have extraneous records in your external domain's DNS. |
| You are not receiving email after 24 - 48 hrs. | You may have extraneous records in your external domain's DNS. |
| After you verify your domain ownership with a TXT record, you can't remember your Office 365 DNS details | Log in to your ITEGY-Distinctive Technology Services Office 365 account, and click Help me fix this |
| You don't know how to change your DNS records at your domain provider | Check for your provider in this list, we may have instructions for you. |