When you transfer a domain name to us, problems can sometimes occur. You can always check the Transfers-In page in your Domain Manager to see the status of your domain transfer:
If there is an issue with your transfer, you will see clear messaging on this page. The list below indicates some common problems you may experience:
Normally, this status means that we are initiating your domain name transfer. However, if you registered or transferred the domain name in the past 60 days, ICANN policy says that you cannot transfer it. In this case, the Recommended Action for your transfer says, "You can only transfer domains that were last registered or transferred more than 60 days ago. We'll re-initiate this transfer when the domain is eligible."
Note: A 60-day lock does not apply to .au domain names.
Your domain name will remain in this status until we can re-initiate the transfer (if it becomes eligible per ICANN policy), or until the transfer expires (30 days from purchase). If your transfer expires, contact our support team for assistance.
The Contact Information section on your Domains Settings page in your account displays the administrative contact's (admin) email address for the domain name, as listed in the Whois database. Depending on the situation, you might need to update your admin email address, update our records, or resend the transfer confirmation email to your admin email address. For more information, see How do I change my admin email address at my current registrar?.
Note: If you have a .au domain name, we will send transfer IDs and a confirmation email to the registrant contact's email address as it displays in the Whois database. If it is inaccurate, you should update it with your current registrar.
To prevent errors with domain name transfers to us, see Transfer my domain to ITEGY.
To prevent or resolve errors with transfers to another registrar, see Transfer domain from ITEGY to another registrar.