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Troubleshoot my domain transfer to ITEGY

When you transfer a domain name to us, problems can sometimes occur. You can always check the Transfers-In page in your Domain Manager to see the status of your domain transfer:

Transfer in page

If there is an issue with your transfer, you will see clear messaging on this page. The list below indicates some common problems you may experience:

  • Error: Domain locked - You must unlock your domain name at your current registrar, and then click Restart transfer on the Transfers-In page. For more information, see Domain Name Transfer FAQ
  • Error: Protected Registration enabled - If you have protected registration, you must cancel this protection at your current registrar and change your administrative (admin) contact's email address (if necessary). If you have a .au domain name, you should update your registrar contact's email address. Then, click Restart transfer. For more information, see Cancel Protected Registration.
  • Error: Invalid authorization code - You entered an invalid authorization code for your domain name transfer. Click Update authorization code to re-enter it. For more information, see Domain Name Transfer FAQ
  • Error: Transfer rejected - Your current registrar rejected your domain name transfer. Contact your current registrar to resolve outstanding issues, and then repurchase the transfer in your account with us.

Note: If you purchased a .uk.ca,.eu,.es,.au, or.se domain name transfer, see their respective About articles for additional transfer instructions.

If your domain name is stuck in No action required: Initializing status:

Normally, this status means that we are initiating your domain name transfer. However, if you registered or transferred the domain name in the past 60 days, ICANN policy says that you cannot transfer it. In this case, the Recommended Action for your transfer says, "You can only transfer domains that were last registered or transferred more than 60 days ago. We'll re-initiate this transfer when the domain is eligible."

Note: A 60-day lock does not apply to .au domain names.

Your domain name will remain in this status until we can re-initiate the transfer (if it becomes eligible per ICANN policy), or until the transfer expires (30 days from purchase). If your transfer expires, contact our support team for assistance.

If you did not receive the auth code or transfer confirmation email required to authorize the transfer:

The Contact Information section on your Domains Settings page in your account displays the administrative contact's (admin) email address for the domain name, as listed in the Whois database. Depending on the situation, you might need to update your admin email address, update our records, or resend the transfer confirmation email to your admin email address. For more information, see How do I change my admin email address at my current registrar?.

Note: If you have a .au domain name, we will send transfer IDs and a confirmation email to the registrant contact's email address as it displays in the Whois database. If it is inaccurate, you should update it with your current registrar.

Related Help articles:

To prevent errors with domain name transfers to us, see Transfer my domain to ITEGY.

To prevent or resolve errors with transfers to another registrar, see Transfer domain from ITEGY to another registrar.