WordPress is one of the most commonly used web site platforms. While it's extremely popular, there are some common issues that you can fix in a matter of minutes.
Note: When troubleshooting issues with WordPress, it may help to enable debug errors, as shown in Enable debug errors in WordPress. In addition, it may help to be aware of certain compatibility issues with Page Builder, as shown in Incompatibilities with Page Builder in WordPress.
Issue: Every time a visitor goes to your WordPress blog, the server processes PHP scripts and establishes a database connection—in other words, it's doing a lot of work. The busier your site is, the slower this process becomes.
Slow page loads are problematic as they discourage visitors from visiting your site. The usual culprits are improperly configured or misbehaving plugins or using images that are hosted on other, slower servers.
Issue: If you manually installed WordPress into your hosting account (e.g. did not install it via Value Applications) and are getting an "Error establishing a database connection" message when trying to connect to WordPress, you need to modify your wp-config.php file to work with our database servers.
Issue: Corrupted themes can cause blank pages to load, particularly if you migrated your blog from another hosting provider.
Solution: Change your theme back to the default, and then reinstall the theme you want to use.
Solution: If you have tried the above procedure, you should enable
WP_DEBUG_LOG in wp-config.php file. The contents of the debug.log file can help you and your site administrator narrow down the problem to a specific plugin, theme, or configuration option that might be causing a problem. For assistance, see Enable debug errors in WordPress.
Note: As a courtesy, we provide information about how to use certain third-party products, but we do not endorse or directly support third-party products and we are not responsible for the function or reliability of such products.
Issue: Changes aren't published.
Solution: To see your changes in WordPress, you must Publish the pages you update. Using the Save and Exit button will only save a draft of your pages, they will not be seen by WordPress until you Publish from Page Builder.
Issue: Without starting from scratch, can I get it back?
Solution: In Page Builder, Click on Templates, choose a layout for your page and either Replace your existing content/layout or Append it to the bottom of your page.
For more advanced issues, see the following: