Troubleshooting iPhone account verification errors

Learn how to troubleshoot setting up ITEGY-Distinctive Technology Services Office 365 on iPhone or iPad, if you receive the following error:

Exchange Account: Unable to verify account information.

Here’s how to fix this error and add the email account to your iPhone by manually adding the server information. If you are having issues sending and receiving email on an existing iPhone email account, contact customer support.

1. On the error, tap OK.
2. Complete the following fields, and then click Next:

   Field	What to enter...
   Email	Enter your Office 365 ITEGY-Distinctive Technology Services email address
   Server	Enter outlook.office365.com
   Domain	Leave this field blank
   Username	Enter your email Office 365 ITEGY-Distinctive Technology Services address
   Password	Enter your email address' password
   Description	Optional field

3. Tap Save.
   
4. Tap Save.
   
5. Tap Save.
   
6. You will see your email account on the Passwords & Accounts screen.

More info

• What does my email bounceback mean?
• Change the domain on my Office 365 email account