Connect to my server with SSH (Secure Shell)

With your Managed or Fully-Managed server, SSH (Secure Shell) protocol is automatically enabled. You can connect via SSH using a client. We recommend using...

• PuTTy for Windows
• OpenSSH or Mac and Linux

1. Download, install and launch the SSH client.
2. Enter the following information:

Field	What to enter...
Host	Your domain name or IP address
Username	Your FTP username
Password	Your FTP password
Port	22



3. After entering the necessary information in the SSH client, you will be able to establish a connection to your hosting account.

Note: The SSH client you use will determine the exact steps for connecting to your shared hosting account.

Find your IP address

1. Log in to your ITEGY account.
2. In your My Products page, click Servers.
3. Next to the server you want to use, click Manage. The server IP address appears in the Details tab. You may need to scroll down to see the address in the list.
4. Use your IP address to establish the SSH connection in Step 2 above.

Find your FTP username

1. Log in to your ITEGY account.
2. Click Servers.
3. Next to the account you want to use, click Manage.
4. Your User Name displays in the Server Details & Resources or Account Summary section.
5. Use your FTP username to establish the SSH connection in Step 2 above.

Change your FTP password

1. Log in to your ITEGY account.
2. Click Servers.
3. Next to the server you want to use, click Manage.
4. In the Support section, select Reset Password.
5. Enter a new password.
6. Use your FTP password to establish the SSH connection in Step 2 above.

Note: Changing your FTP username or password can take 2-4 hours to fully process.

More info

• Once connected, you can set an SSH timeout.

Note: We provide information about how to use certain third-party products, we do not endorse or directly support third-party products and we are not responsible for their functions or the reliability of such products. Third-party marks and logos are registered trademarks of their respective owners. All rights reserved.