Android: Troubleshooting Email

Use the following information to troubleshoot common issues when setting up email on an Android device. In the meantime, you can always use our MobileMail (http://mobilemail.secureserver.net) to keep in contact with customers, friends, and family members.

Step 1: Make Sure You Can Connect to MobileMail

First, connect to MobileMail on your device to make sure you have an account and that your user name and password work. Go to http://mobilemail.secureserver.net, and log in.

If you can't log in, double-check that your email account is set up and you have the correct email address and password. You might need to contact the system administrator who set up your account. See Set up email addresses.

Step 2: Double-Check Your Settings

Typing on an Android device can be tricky; it's easy to mistype a letter or two. Double-check that you're using the correct incoming and outgoing servers (host names), email address, and password to connect to your email account.

Your server names might also be different than our default setup depending on which type of email plan you have and where you purchased it .For more information, see Finding my email program's settings .

Step 3: Reset Your Password

If you've verified that your password is correct by successfully logging in, but you still can't set up email through your Android, reset your Workspace Email password. (You can use the same password again.)

After resetting the password, try setting up the email account again.

Step 4: Try Different SMTP Ports

Typically, port 80 works well on Android devices, but sometimes ISPs or network providers block specific ports for security reasons. If port 80 doesn't work, you can try some alternate ports.

Note: The steps to change SMTP ports on your Android device might be a little different depending on your make/model and your network provider. However, all the information you need is in these steps.

To Change Your Android SMTP Port Settings

1. Open the Email application.
2. Press Menu and tap Accounts.
3. Tap and hold your finger over the account you want to fix.
4. A pop-up menu displays. Tap Account Settings.
5. Tap Outgoing settings.
6. Try using port 3535. Tap Next to see if it will work.
7. If that doesn't work, repeat steps 1-5, select SSL for the Security type and try port 465.
8. Tap Next to see if it will work.

Step 5: Download an Email Client Application

On certain devices, you are able to download different email client applications (i.e. myMail or K9 Mail) from your device's app store to use. There are many different email clients in the app store that are free to download, and they can aid with troubleshooting mail setup on your device to determine if the current setup that is not working is specific to the app in which you are attempting to set it up. It may help to download a different email client application to see if your email setup works with it.

Step 6: Contact Customer Support

If you've gone through these steps and still can't get your email account to work on your device, please contact customer support. We have access to some additional tools, and there might be an issue with your email account that we can solve.

Note: As a courtesy, we provide information about how to use certain third-party products, but we do not endorse or directly support third-party products and we are not responsible for the functions or reliability of such products. Third-party marks and logos are registered trademarks of their respective owners. All rights reserved.