Troubleshooting Problems Connecting to Email in Outlook Express

If you experience trouble connecting to your email account using Outlook Express®, there are several steps you can take to troubleshoot the problem.

BEFORE YOU START: To set up Outlook Express with your email, you need to know your POP or IMAP Email Server Settings and ports. To find them, got to the Email Setup Center and write down the information that displays under Email Server Settings.

First, check Account Settings

1. For IMAP accounts, your settings should be:

   Username

   Your full email address

   Password

   Your email password

   Incoming Mail Server

   Your incoming email server name

   Outgoing Mail Server

   Your outgoing (SMTP) email server name

   Incoming Port

   Without SSL - 143
   With SSL - 993

   Outgoing Port

   Without SSL - one of the following: 25, 80, 3535
   With SSL - 465

   Outgoing Server Requires Authentication

   Enabled

2. For POP accounts, your settings should be:

   Username

   Your full email address

   Password

   Your email password

   Incoming Mail Server

   Your incoming email server name

   Outgoing Mail Server

   Your outgoing (SMTP) email server name

   Incoming Port

   Without SSL - 110
   With SSL - 995

   Outgoing Port

   Without SSL - one of the following: 25, 80, 3535
   With SSL - 465

   Outgoing Server Requires Authentication

   Enabled

If the problem continues:

1. See What do I do if I have trouble connecting to my email account?.
2. You can also refer to one of the following provider tutorials:
   • How to configure Internet e-mail accounts in Outlook
   • How to Set Up Outlook Express

Note: As a courtesy, we provide information about how to use certain third-party products, but we do not endorse or directly support third-party products and we are not responsible for the functions or reliability of such products. Outlook® and Outlook Express® are registered trademarks of Microsoft Corporation in the United States and/or other countries. All rights reserved.