BSc in computer science or computer engineering. 2 to 3 years of relevant work experience in the Information Technology area. MCSE is a must.
Basic network troubleshooting is a must
Very Good Command of English.

Provide help desk support and resolve problems to the end user’s satisfaction.
Monitor and respond quickly and effectively to requests received through the IT help desk
Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on Priority
Document internal procedures.
Install, test and configure new workstations, equipment and software• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
Maintain printers, photocopiers, fax and all printing
Manage PC setup and deployment for new employees using standard hardware, images and software
Diagnosing and solving hardware/software faults

Kindly, note that this is a full-time vacancy where your existence within the company premises is a must, this is not a freelance position.

Apply for ITEGY's IT Helpdesk position here

IT Helpdesk